Contact Us
Have a question about measuring ring size, a broken link, a translation, or an accessibility issue? Send us a clear note and we will use it to understand what happened and decide whether the website needs an update.
Email supportFor support, corrections, or general questions, email [email protected]. Email lets you include the page address, the language you were using, and the device or browser involved. We do not need a photo of your finger or ring to investigate most issues. If you choose to attach a screenshot, remove names, notifications, order numbers, or any other personal information that is not necessary.
A short report can save a great deal of back-and-forth. Tell us which page you visited, what you expected to happen, what happened instead, and whether the problem repeats after a refresh. For a sizing question, include the measurement in millimetres, the method you used, and the sizing system you are comparing. For a visual problem, include your screen size and whether you were using light or dark mode. Never send passwords, payment details, identity documents, or private customer records.
We can review questions about the online ring sizer, screen calibration, the existing-ring method, paper-strip measurement, size-chart conversions, printable resources, language keys, navigation, and accessibility. We can also receive suggestions for clearer instructions or a missing regional label. We cannot confirm a final jewellery fit from a message alone, approve a retailer’s return request, track an order, or replace the advice of a professional jeweller.
We aim to read messages carefully, but this is a small informational website and a reply may not be immediate. Please do not treat email as an emergency or as a channel for time-sensitive purchase decisions. Information you send is used to respond and improve the site. Keep your message limited to what is needed, and read the Privacy Policy to understand how support correspondence is handled.
If you find an incorrect conversion, broken route, translation mistake, or accessibility barrier, please tell us exactly where it appears and what you believe needs attention. If you discover a security weakness, describe it privately and avoid accessing, changing, or downloading anyone else’s data. We appreciate responsible reports and will assess them in good faith. We may ask for a safe reproduction path, but we will never need your password or a copy of sensitive information.
